This was a lovely write up, thanks Randy! This part definitely resonated with me:
“It’s all post-hoc explanation, and we can theorize anything that we want. We obviously can’t see all the test designs, the discarded concepts, the experiments that confused users.”
You’re 100% right! I’m secretly hoping that the Product and Design team from Dark Sky pre-acquisition will share their JTBD / user goals one day.
We should watch people dissect and build products
This was a lovely write up, thanks Randy! This part definitely resonated with me:
“It’s all post-hoc explanation, and we can theorize anything that we want. We obviously can’t see all the test designs, the discarded concepts, the experiments that confused users.”
You’re 100% right! I’m secretly hoping that the Product and Design team from Dark Sky pre-acquisition will share their JTBD / user goals one day.